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LibGuides
Customer feedback methods and tools
User Experience (UX) research in libraries
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Customer feedback methods and tools
An introduction to conducting different methods of feedback, including types of feedback, pro's and cons of each method and what to do/who to contact.
Introduction
Types of user feedback and research
User Experience (UX) research in libraries
Card sorting
Contextual inquiry
Customer journey mapping
Focus groups
Graffiti walls
Interviews
Observational study/behaviour mapping
Surveys
Campaigns
Click image to access User eXperience research in libraries
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