LOCKERS

There are currently a range of lockers available within the Philip Robinson Library and Marjorie Robinson Library Rooms.

Philip Robinson Library

a. Short-Loan lockers on Level 2 - For staff and students of Newcastle University

There are 30 lockers available on a first-come-first-served basis. Keys must be returned by 23.59 p.m. the next day, (during term time only, or one minute before closing time during other open hours). Keys are issued and returned at the Library Help Desk on Level 2 when open, or at the Welcome Desk during self-service hours. Locker keys are not renewable or bookable and cannot be reserved. Only one locker key can be borrowed at any one time. Where keys are returned late, there will be an immediate £1 charge, plus a further £1 per hour up to a maximum of £15. there is a replacement charge of £20 for lost or stolen keys. Unissued items may not be left in the lockers. The Library cannot accept responsibility for anything stored in lockers. Failure to observe the above rules will result in the contents of a locker being removed and all books belonging to Newcastle University returned to the shelves.

b.  Postgraduate Lockers

These are located on Levels 3 and 4. They are available to registered postgraduate students. Application forms are available online at:  https://newcastle-uk.libwizard.com/f/Postgradlocker or can be accessed using the QR code behind the help desk.

Keys for lockers will be allocated upon payment of a deposit of £20, refundable when the key is returned intact.

Unissued items and perishable goods must not be left in lockers. All such items found during our regular checks will be removed.

Marjorie Robinson Library Rooms Lockers

There are 36 lockers located on the first floor. Instructions for use can be found on the locker doors. the Library cannot accept responsibility for anything stored in lockers. Library laptops and headphones should not be left in lockers. perishable goods must not be left in lockers. All perishables found during our regular checks will be removed.

LOST LOCKER KEYS, (this applies to short loan locker keys and postgraduate locker keys)

Lost Locker keys are invoiced for the replacement charge of £20 each

Late returned keys are charges at £1 an hour up to a maximum of £15.

OD1 - 1day overdue (There is no 2nd or 3rd overdue for locker keys)

OD2 is INVOICE - 3 days overdue (2 Days after previous OD)

Maximum overdue charge for late return is £15

The Borrower has 2 options at this stage.

a. Return the key. An overdue charge is payable (£1 immediate charge, then £l per hour up to maximum of £15).

b. Pay the invoice charge if lost (£20). . If the key is lost the borrower should pay the invoice charge.

Take a print out of the borrower loan list as procedure for a lost book

T:\Service Provision\Procedures and Service Training\Lost Books\Lost Books Manual.docx

If the borrower is paying by card – note the TXN receipt number on the print out. Pass the print out to Rosie so that she knows to replace the missing key. Locker Assistant should pass to Locker Supervisor to delete the loan from the loan record and edit the note to show it is lost and paid.

If a reader reports that they have lost a key on loan to them, even though it may not be overdue yet, advise them to wait until the system invoice is produced (this happens quickly for lost keys -just 3 days overdue), and to be absolutely sure it is lost before they pay for it, as refunds are not guaranteed if the key later turns up. In the unlikely event that they still want to pay before the invoice is generated, proceed as for lost book instructions. Leave print out and receipt number on Locker Supervisor's desk to edit the record to show missing /lost and paid and will order a new key.