Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Newcastle University

University Library

Subject support guide

Your subject-specific guide to using library resources.

Library Search

Books on Loan Queries: a guide for the perplexed

This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.

Introduction

EXISTING PROCEDURES FOR BOOKS ON LOAN QUERIES - Introduction

 

This section sets out for reference what the current procedures and practices are for Books on Loan Queries.  It is divided into two parts: claimed returned and claimed not borrowed.  These two parts are then sub-divided into 1. complete existing procedures and 2. a staff overview for help and hub desk enquiries and current and proposed email templates.  In the second section a numbered list has points of note highlighted in red and points to consider highlighted in green.  

A concluding part of this section provides a shortcut to the complete instructions for a useful and easy to find reference point.