This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.
EXISTING PROCEDURES FOR BOOKS ON LOAN QUERIES - Introduction
This section sets out for reference what the current procedures and practices are for Books on Loan Queries. It is divided into two parts: claimed returned and claimed not borrowed. These two parts are then sub-divided into 1. complete existing procedures and 2. a staff overview for help and hub desk enquiries and current and proposed email templates. In the second section a numbered list has points of note highlighted in red and points to consider highlighted in green.
A concluding part of this section provides a shortcut to the complete instructions for a useful and easy to find reference point.