Often Books on Loan queries result in or result from Overdue fees and charges, so it is very useful to know how queries about claimed returned and claimed not borrowed items are integrated with the current overdue and lost books procedures, and the library's notices to patron's regarding outstanding issues to do with their library account. When a books on loan query relates to notices and overdues this is when the item or items is/are already at the invoice stage.
Thus a books on loan query can be:
In each case, there is a flow-chart that helps explain the process and puts into context the relationship between overdues, notices, and books on loan queries. Because there is a lot of information the flow-charts are divided into:
This learning materials and flowcharts sections provide the detailed guidance in the next two sections.