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Books on Loan Queries: a guide for the perplexed

This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.


This section is very detailed and goes into some depth on the various processes and procedures concerning the relationship between Books on Loan queries and the notices and overdues process.  

Please read the introduction in the next section first before attempting to utilise the learning materials.