Skip to Main Content

Subject support guide

Library Search My Account

Books on Loan Queries: a guide for the perplexed

This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.


The flowing sections provide a very detailed flow-charts for claimed not borrowed and claimed returned processes and are most suited for refresher training by BOL team members, although all staff will be able to see the process set out in a diagrammatic form that is easier on the eye than detailed typed linear instructions.