​​​​​​Although these materials have been embedded in various topics, it is handy to have them placed here for ease of reference to aid refresher training.

• What are Books on Loan queries? 

• Frequently asked questions about books on loan queries 

• Books on loan query form general guidelines 

• Detailed guidance on completing a BOL query form 

• Current books on Loan email templates 

• Proposed books on loan email templates 

• Books on loan triage library help desk triage process 

• Books on loan queries triage process for the hub desk or through Library Help 

• What to do if a person returns a BOL query item 

• Claimed returned checking process for Help and Hub Desk staff 

• Claimed not borrowed hub and help desk checking instructions 

• Claimed returned complete checking processes - specialised BOL team member 

• Claimed not borrowed complete checking processes - specialised BOL team member 

• Claimed returned complete existing procedures 

• Claimed not borrowed complete existing procedures 

• Claimed returned and overdue sequences long long but not recalled 

• Claimed not borrowed long loan but recalled integrated with overdues and notices 

• STC/Overnight 4 hour loans Claimed Returned and/or Claimed Not Borrowed with overdue and notices 

• Claimed returned process map 

• Claimed returned process flowchart 

• Claimed not borrowed process flowchart