The books on Loan query form is a key part of the whole query process, therefore this sections contains some essential guidance on how to complete the form and some annotated comments attached to a copy of the form itself.

This section includes some brief guidance in resolving some frequently asked questions about Books on Loan queries.

This section includes a copy of the current and proposed email templates used by Books on Loan Query staff to respond to patron's queries. They are included here for reference and because the training guidance outlined in the following sections make reference to them.