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LibGuides
Books on Loan Queries: a guide for the perplexed
Claimed Not Borrowed at the Library Help Desk - Staff Overview
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Books on Loan Queries: a guide for the perplexed
This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.
Welcome
Introduction to Books on loan queries
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Suggested learning pathway for new starters or refresher training overview
Suggested learning pathway for more advanced or specialised Book on loan queries tasks
Learning Materials
Triaging Books on Loan Queries
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Introduction
Learning materials
Existing procedures for Books on Loan Queries
Claimed Returned complete instructions
Claimed Returned E-mail templates
Claimed returns at the Library Help Desk - Staff Overview
Claimed Not Borrowed complete instructions
Claimed Not Borrowed E-mail templates
Claimed Not Borrowed at the Library Help Desk - Staff Overview
Books on Loan Queries integrated with Notices' and Overdue procedures
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Introduction
Learning materials
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BOL queries with notices/overdue queries and procedures
Claimed Returned and Claimed Not Borrowed long loan items not recalled
Claimed Returned and Claimed Not Borrowed long loan items but recalled
STC/Overnight 4 hour loans Claimed Returned and/or Claimed Not Borrowed
What to look out for and important points when dealing with Books on Loan Queries
Books On Loan Queries Process Maps and Flowcharts
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Claimed Returned Process Map
Claimed Returned Process Flowcharts
Claimed Not Borrowed process flowcharts
Claimed Returned complete instructions
Claimed Not Borrowed complete instructions
Books on loan queries quizz
Claimed Not Borrowed at the Library Help Desk - Staff Overview
Claimed Not Borrowed at the Library Help Desk - Staff Overview
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Claimed Not Borrowed E-mail templates
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Books on Loan Queries integrated with Notices' and Overdue procedures >>