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Books on Loan Queries: a guide for the perplexed

This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.

What to expect

  1. Claimed returned/claimed not borrowed long loan items not recalled with overdues and notices
  2. Claimed returned/claimed not borrowed long loan items but recalled with overdues and notices
  3. STC/overnight loans that are claimed returned or claimed not borrowed
  4. Points to  look out for when dealing with BOL queries at the various help and hub desks and when processing queries