Subject support guide

Books on Loan Queries: a guide for the perplexed

This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.

What to look out for and important points when dealing with Books on Loan Queries

This section is divided into learning materials for staff working on the hub/help desks and library help/chat and more specialised materials for BOL team members.

Hub and Help Desk staff claimed returned checking guide
BOL team member claimed returned checking guide
Hub and Help Desk staff claimed not borrowed checking guide
BOL team member claimed not borrowed checking guide