This guide provides essential information and guided learning to familarise new staff with all types of books on loan queries (BOL queries). It also provides more advanced training materials for members of the books on loan queries team.
This part of the guide gives an introduction and overview to Books on Loan (BOL) queries.
There are two possible learning pathways for navigating the guide; one for a new starter or for refresher training, the other for advanced or specialised Books on Loan queries tasks. These pathways are found in the tabs below this section.
The learning materials section is a repository of short guides covering the basics of this topic, such as what are books on loan queries, general guidance on completing the books on loan query form, some frequently asked questions and a look at the current and some proposed email templates for library use.
When you see the one way sign in this guide, it's time to move to the next section or sub-section.