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Customer feedback methods and tools

An introduction to conducting different methods of feedback, including types of feedback, pro's and cons of each method and what to do/who to contact.
Graffiti walls
 

 

Graffiti walls can be a wall or whiteboard on which users are freely invited to anonymously comment on a space, service or resource. 

Pros and cons of Graffiti Walls
 

 

Pros:

  • Quick and easy way of collecting information
  • May elicit responses you would not normally get due to anonymity

Cons:

  • Needs to be situated in the right place - where users can see it, but not feel overlooked