Skip to Main Content

Subject support guide

Library Search My Account


EndNote top banner

EndNote support from Clarivate

Clarivate are the company who develop the EndNote software.  They provide a host of useful training resources and support:

EndNote enquiry form

Library EndNote FAQs

If you have a query, type in your question in the 'subject' box below to search the Frequently Asked Questions (FAQs) or click 'See all FAQs' to browse. If you still can't find an answer, submit the question in the form and we will get back to you within 3 working days:

Common Mistakes to Avoid

EndNote is only a tool.  

It's a piece of software which can simplify and speed up the process of managing your references and creating bibliographies if used correctly. It cannot, however, make a bad reference good. To use EndNote effectively you first need to understand how to reference properly.  You must make sure the references in EndNote are formatted correctly.

Use our Referencing Guide and the book Cite Them Right for guidance.

EndNote displays author names in Word documents according to the referencing style chosen. To ensure that your author names display correctly, take care when typing them in/exporting from databases. You can use the ‘First Name Surname’ or ‘Surname, First Initial’ formats (e.g. Moira Bent or Bent, M.) but certain rules apply.

Multiple authors need to be entered on separate lines within the Author field in your EndNote library. For example:

Robinson, J.
Blanchett, H.

Multiple authors on the same line will be treated as one author name and display incorrectly in Word. Separate them using the Enter/Return key.

Corporate authors, organisations and official bodies need to have a comma after them in the Author field. For example:

Newcastle United Football Club,

Without a comma, EndNote will try and display the name in the Surname, First Initial format (Club, N. U. F.).

If you make a mistake in your Word document and wish to delete an in-text citation or reference do not use the delete key in Word as normal. When you insert citations from EndNote you create a link between EndNote and Word which contains lots of computer coding. If you use the delete key some of this coding can be left behind and corrupt your document. To delete an in-text citation and/or reference in Word properly:

(In MS Word) Highlight > Edit & Manage Citation(s) > Down arrow and Remove Citation > OK

If you wish to edit your in-text citations or references (for example, to correct a mistake, add a page number or refer to the author or date in your sentence) then do not do this directly in Word. Any changes you make will not be saved and will be overwritten by EndNote next time you open your Word document. 

To edit a reference:

Highlight the in-text citation > Edit Library Reference(s). Make your changes within EndNote, close the reference (saving the changes if prompted), return to Word and click Update Citations and Bibliography.

To edit an in-text citation:

Highlight the in-text citation > Edit & Manage Citation(s). Change the formatting as required using the drop-down arrow and click on OK.

To add a page number:

Highlight the in-text citation > Edit & Manage Citation(s). Insert the page number (plus space beforehand if required, e.g. p.22) in the Suffix field and click on OK. (Please note the Pages field does not work with all styles; we recommend the Suffix field instead.)

EndNote is a tool designed to save you time. It will only do this if you learn how to use it effectively before starting your assignment. You do not have to use EndNote to produce comprehensive, accurate and consistent bibliographies. If you have already written your assignment, don’t try and use EndNote at the last minute, simply type your bibliography manually.

If you choose to use EndNote for future assignments ensure you do the following:

  • Understand how to reference properly (using the Referencing Guide and Cite Them Right for guidance)
  • Use our Teach Yourself EndNote materials or attend an EndNote workshop
  • Ask for help if you need it.