Skip to Main Content

Subject support guide

Library Search My Account

Law Library Training

A guide for training new staff and Student Aides in the Law Library, and a refresher for old!

Law Library banner

Welcome to the Law Library!

This guide is for Law Library Student Aides.  Here you will find training and documents to help you in your work, don't forget you can ask questions at any time. 

During your shift you will be asked questions you need to escalate to colleagues at the Philip Robinson Library or don't know the answer to, please take a look at the "How to Triage Queries" tab

Library Staff Contacts

Your Liaison Team for Law is:

For any questions about Student Aide hours, payment or contract, please contact Laura Potts.

To contact Customer Services Coordinators on duty (managing daily Front of House services) at the Philip Robinson Library:

To contact Library Help (Customer Services Team) by phone dial 0191 2087662

Queries from students should be triaged using the methods outlined in  "How to Triage Queries"

If you are unable to work your shift: 

Customer Services will need to know of your absence as early as possible so that cover can be arranged.  It expected you would call before 9am on the day you are sick.   There is a CS Coordinator available to talk to in the Philip Robinson Library from 08:00 most mornings. 

  • Ring 0191 208 6688 and ask to speak to a CS Coordinator. If the coordinator is busy or if there is no coordinator available, please could you either leave a number and one of them will call you back, or alternatively call back after 9am when a coordinator will be available.  

  • During your absence you should keep in touch regularly with work, informing a coordinator of every day you will miss due to sickness,  

  • You can self-cert for 7 calendar days after which you will need a fit note from your GP. Please forward this to Laura Potts (a photograph will suffice if you don’t have access to a scanner). 

At a glance - important resources for Law

University Library Staff Intranet

University Library Staff Intranet

The University Library Staff intranet is designed to be a one stop shop for all the essential links and information you need to access regularly.

Content ranges from Learning and Development help (training links, events, cross sectional recordings and PDR guidance) to essential forms (including sickness, travel, flexitime, overtime and annual leave forms), as well as advice and links for wellbeing and safety, and staff feedback and support. Don't miss the quick shortcuts to useful links on the left-hand side of the page too!

You can also access the Library intranet from the University homepage (see how with this video guide to finding the intranet) but to make it easier for you to find the site in future, we recommend you bookmark the page.