As a Student Aide, your job in the Law Library will be varied. You are responsible for the Library environment while on duty. You have authority as a member of staff, and are expected to conduct yourself with professionalism, courtesy and respect.

You will be expected to:

• Answer basic queries and triage more complex ones
• Close the Law Library.
• Complete headcounts.
• Remind users of quiet/silent study (and respond to noise complaints).
• Empty bookbins.
• Shelve and shelf tidy.
• Signpost users where to get library help
• Communicate with Coordinators at the Philip Robinson Library.
• Undertake any other tasks asked of you by Law Liaison or Customer Services Team.

During Shift:

• Complete hourly headcounts.
• Shelve any materials left in Library and returned from loan. Clear reshelving bay.
• Shelf-tidy (i.e. next section indicated in Signing-in file unless another section is specified – minimum of 45 minutes unless Help Desk is particularly busy).
• Please check means of escape are clear (nothing obstructing fire exits) when conducting headcounts.

Help Desk Queries:

• Direct/help find books on shelves.
• Help locate items on Library Search.
• Refer readers to staff at Philip Robinson Library by using the Library Help ticket system. 
• Record any queries throughout your shift on RefAnalytics.

Bookbins:

• Empty bookbins used with Self Service kiosk regularly, and after each headcount:
  • Standard returns (yellow bin) should be returned on Alma, discharge stamped and reshelved.
  • Requested books/reservations (black bin) should be returned on Alma, discharge stamped, the reservations slips generated placed inside the books and the books placed in the relevant PRL or Walton Library box beneath the desk.
  • Short Loan returns (black or yellow bin) should be returned on Alma, discharge stamped and reshelved.
• ALL books returned via the yellow or black book return slots must be returned on Alma.

Hand over to Next Shift:

• Pass on any relevant information to the coordinator on the CS Hub via the Teams Chat Channel, this will be passed on to the assistant working the next day (Add link to teams chat)
• Return keys, to the PRL 

Closing up:

• Prepare for closure (see Opening and Closing section).
• Tidy all chairs and ensure desk lamps are switched off (at the lamp itself, not the plug)
• .Ensure everyone is out of the library
  • If people do not leave when it's time to close, please contact the Coordinator at the Philip Robinson Library.
• Switch off all lights (both local switches and lastly the ones on the main panel - see Law Library Lights section).
• Security will come across to lock the building.
• Return the key to the Welcome Desk at the Philip Robinson Library.

Not in the Office:

If you leave the desk for a 'comfort break' or to complete headcounts, please put one of the desk signs on the Help Desk.

Please use either sign, as appropriate:

• 'The Law Library Staff are working elsewhere in the Library'.
• 'The Law Library Staff are unavailable at the moment'.