Library Search holds a record of the resources available at  Newcastle University's Libraries. It's an advanced search engine that will provide the location and access details for any of our 1.4 million items of physical or digital stock.  Library Search identifies books, journals and law reports and tells you where to find them, in a physical location or via online services. You can also access Library Search via the Library website.

Library Search is an important component of answering face to face queries at the library help desk.

Library Help is how our users engage with the library, giving them a number of ways of asking questions and finding out information about our services. Library Help provides a knowledge base of around 500 searchable FAQs on all aspects of using the Library. Users can also email the Library Help email address libraryhelp@ncl.ac.uk which sends their query into a ticketing system that is monitored and answered by Library staff between 8am - 8pm every day of the week. There is also a Live Chat service offered within the same time frame.

Please watch this training film about finding information on Library Search. 

Library Help is the Library virtual enquiry service, giving customers a number of ways of asking us questions and finding information. Users can submit a query via email libraryhelp@ncl.ac.uk or an online form and that comes into the system as a ticket. There is a Live Chat Service, or they can call via phone.

Library staff answer queries daily from 8am - 8pm, and users can expect a quick response. 

Overnight between 8pm and 8am, Live Chat is answered by an out-of-hours service. 

The Live Chat widget is available as a pop up on the Library website. 

FAQs knowledge base

There are almost 500 FAQs covering many topics of library services and how to do things. This will be a useful resource for you to use when trying to find answers, or help someone asking a query. These can be searched or browsed via the Library Help homepage

or directly from the Library website homepage