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Law Library Training

A guide for training new staff and Student Aides in the Law Library, and a refresher for old!

Introduction

What exactly is Study Well@NCL?

Study Well@NCL is a collaborative campaign formulated by NUIT, NUSU Welfare Equality Officer and the University Library. Study Well@NCL advocates a responsible approach to studying and encourages positive behaviours in study spaces.

What does this mean for Library staff?

Study Well@NCL means going the extra mile to make the user’s experience even better during these peak times.

Study space availability information is updated regularly, to help users find the right space they need to get their work done. If no spaces are available (or immediately obvious to the user), Library staff will be on hand to help!

The Library’s noise alert service is closely monitored so if users are being disturbed in any Library space, they text and we’ll investigate the source of the issue.

We’re also working closely with the University Student Wellbeing Team and NUSU Student Welfare to help anyone struggling with exam-related stress.

Find out more about Study Well@NCL here: ncl.ac.uk/library/resources-and-study-support/study-well/

Study Well @Law

Law Library staff do hourly headcounts and, if it's particularly busy, staff can do more walk-throughs of the Law Library to check on noise levels and check for any sneaky eating.

If staff notice a student who is visibly upset, stressed or panicked, report the situation to the PRL Hub coordinator immediately.  The university has support models in place for such a situation and has trained professionals on standby to help. 

Year round information on how to deal with health and wellbeing queries is available at "How to Triage Queries>>If it is regarding the wellbeing of a student" 

 

Guidelines for each study area in the Law Library

Silent Study Area (including International Law, European Law, Foreign Law Reports) - no conversation

Collaborative Study Areas (Mooting Room, Old Postgraduate Room) - quiet group work

Grey PC Cluster (Reference Room) - work quietly - brief quiet conversation

Quiet Study Area (all other areas of the Law Library) - work quietly - brief quiet conversation

Covered drinks are allowed; all food and snacks should be taken to and consumed in the Law School Student Common Room

 

Noise Alert Service

Staff may receive increased alerts redirected from the Library’s centralised team via:

  • The noise text alert service mobile phone – on the desk by the date stamps.
  • The office landline.

Law Library Staff should respond to a noise alert as soon as possible. A simple reminder to everyone to study quietly or take a break to eat food should do. If the noise persists then staff should feel free to ask the students to leave – take their details first as we will report the matter to their Personal Tutors to be followed up (if appropriate). If staff require support in doing this, they should contact the on-duty coordinator at PRL.

 

Recording comments/complaints on Ref analytics

If a student makes a comment or complaint about noise or not being able to find space, please record this in RefAnalytics under:

  • Dataset: Customer Services
  • Question: Noise Alert (area) / space complaint (area) - add more detail if necessary
  • Topic: Library Environment
  • Type of Query: Comment/Complaint
  • How was it asked: Email/Face-to-Face/Social Media/Telephone (inc. noise alert service)
  • Where was it answered: Law
  • Who asked it: Student (?)